We want you to be completely satisfied with your purchase. If you’re not satisfied with your order, we offer a hassle-free returns and refunds process to ensure your peace of mind. Please read our policy below for details on how to initiate a return and receive a refund.
- Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Certain items, such as personalized items, or items marked as final sale, may not be eligible for returns. Please check the product description or contact our customer support team for clarification before initiating a return. - Return Process:
To initiate a return, please follow these steps:
Contact our customer support team within 2 days of receiving your order to notify us of your intention to return the item. Provide your order number, the reason for the return, and any relevant details.
Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, along with instructions for packaging and shipping the item back to us.
Pack the item securely in its original packaging, including all accessories and documentation that came with it. Attach the RA number clearly on the package.
Ship the item back to the address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. Please note that the shipping costs for the return are the responsibility of the customer, unless the return is due to our error.
- Refund Process:
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item meets the eligibility criteria, we will proceed with the refund as follows:
If you paid by credit card, the refund will be issued to your original payment method. Please allow 10 business days for the refund to be processed and reflected on your account, as processing times may vary depending on your bank or credit card provider.
If you paid by other means, such as PayPal, the refund will be issued back to your original payment method or provided in the form of store credit, depending on your preference and our policies.
Please note that any shipping costs incurred during the original purchase are non-refundable, unless the return is due to our error.
- Exchanges:
If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to check availability. We will guide you through the exchange process, including any price adjustments, shipping fees, or additional payments required. - Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. Provide us with your order number, a description of the issue, and any relevant photos or videos. We will work with you to resolve the issue promptly, whether it’s through a replacement, repair, or refund. - Non-Returnable Items:
Certain items may not be eligible for returns or refunds. These items will be clearly marked as non-returnable in the product description. Please ensure that you review the product details before making a purchase.
Remember to adapt this Returns & Refunds policy to suit your specific business requirements and to ensure clarity for your customers. Providing clear guidelines on the returns process and refund eligibility will help build trust and improve customer satisfaction.